FAQ

Frequenly Asked Question

Here are some FAQs from mutiple topics related to our system.

General

Our platform is built for high-volume, real-time auctions with Hibid integration, inventory management, and integrated payments, all in one place. You don’t need to juggle multiple systems.

No — the system is fully web-based and user-friendly. We provide setup assistance and training for your team.

Typically, it takes about 1-4 weeks to fully set up and customize a branded auction site, depending on the level of design customization and data migration required.

Yes. The online auction demo is avaliable. For the management demo, please contact us and we will reach out to you in 1-2 business day.

Platform & Features

Yes, with the Custom Plan, you can manage multiple auctions and even mix auction types (e.g. timed, live, buy-now).

Yes! The Custom Plan allows full theme customization so your auctions look and feel 100% on-brand.

We automatically sync your lots, bidders, and results with Hibid to avoid double-entry. You can manage your entire auction flow from one dashboard.

Our system supports multiple user roles with customizable permissions. You can assign roles such as Administrator, Dispatcher, Inspector, and FrontDesk, each with different levels of access. Permissions can be tailored so your team only sees and manages what they need — from inventory control to auction management and reporting.

Yes! Our system is designed to make catalog and inventory management simple and efficient. You can bulk upload items, edit details in real time, track stock levels, and even restock unsold items automatically after auctions. Everything is centralized so your team can manage inventory with just a few clicks.

Payments & Transactions

Our system integrates with Clover for secure, seamless checkout. You can accept credit card payments and instantly reconcile invoices.

Our system automatically generates invoices for winning bidders as soon as the auction closes. Payments can be processed directly through our integrated Clover payment gateway, and settlements are calculated in real time. You can review, edit, and resend invoices easily, and generate detailed settlement reports for consignors with a single click.

Our system does not issue direct refunds back to the customer’s payment method. However, you can create a refund ticket within the admin panel and attach the related invoice ID. This allows your finance team to process refunds manually while keeping a full audit trail in the system. Installment payments are not supported at the moment but can be developed as a custom feature if required.

Analytics & Reporting

Yes. Our system allows you to generate and export detailed financial, bidding, and sales reports in formats like CSV or Excel. This makes it easy to analyze performance, share data with your accounting team, and keep accurate records for auditing.

Security & Compliance

Absolutely. We host on secure servers, with encrypted data transmission and regular backups to protect your business.

Support & Onboarding

Standard Plan includes free updates and maintenance. For mission-critical support, the Custom Plan includes a dedicated account manager.

You can reach our support team via email. For faster assistance, please include screenshots and detailed descriptions of your issue. Our team is dedicated to providing prompt and helpful responses.

Our support team typically responds within 12 hours on business days. For urgent issues, we recommend including detailed information and screenshots to help us address your request more efficiently

Need more help?

Don’t hesitate to reach out — we’d love to hear from you!

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